Network Rail reports that passengers are enjoying the best train punctuality in nearly 20 years, with over 90% of trains arriving at their destinations on time.
Robin Gisby, director of operations and customer service at NR, said: “Passengers are today experiencing the most punctual train service ever provided on Britain’s railways. This has been accomplished through the sheer hard work and determination of tens of thousands of rail staff across the country working for both Network Rail and the train operators. But we are far from complacent and realise that passengers’ still experience some delays, albeit less often than in times past. Our focus in the years ahead will be to drive performance to even higher levels with particularly attention given to reducing the number of very late services.”
TOCs have vastly improved punctuality since the rock bottom of 2002, with the best improvements being seen on First Transpennine Express (74.6% to 90.3%), Arriva Trains Wales (80.2% to 93.1%), Crosscountry (78% to 90.1%), South West Trains (82.1% to 93.1%), East Midlands Trains (78.9% to 89.3%) and London Midland (76.4% to 86.5%).
More here. Image from Network Rail Media Center.
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